How can we help?

The free plan has 10 minutes of calls a week, and they reset on Monday at 12:00 AM. Pro removes the weekly limit. You subscribe in the app, and the App Store or Google Play takes the payment.

• Cancel or change Pro. On an iPhone, open Settings, tap your name, then Subscriptions, then Speak Pro Club. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions. Cancel at least 24 hours before it renews; Pro stays on until the end of the period you have paid for.
• Deleting the app, or your account, does not cancel Pro. Only the store can stop the payments, so cancel there first.
• Restore a purchase. On a new phone, or after reinstalling, open Settings in the app and tap Restore purchases, signed in to the App Store or Google Play with the account that paid.
• Refunds. The store that took the payment decides them. For the App Store, ask at reportaproblem.apple.com; for Google Play, follow Google’s refund steps.

• Signing in. Use Sign in with Apple or Google. The first time, signing in creates your account. If you chose Hide My Email with Apple, signing in with Google later makes a separate account, so keep to the one you started with.
• Delete your account. In the app, open Settings and tap Delete account, below Log out. It deletes your calls, their transcripts, your word list and your progress, and it cannot be undone. If you can no longer sign in, write to support@speakpro.club from the email on the account and we will delete it for you.

• The coach cannot hear me. Speak Pro Club needs the microphone. On an iPhone, open Settings, then Speak Pro Club, and turn on Microphone. On Android, open Settings, then Apps, then Speak Pro Club, then Permissions.
• A call will not connect. Calls need an internet connection; Wi-Fi is the most reliable. If the app says the coach is busy, try again in a minute or two.
• The coach talks over me, or stops too soon. A quiet room helps. Pausing is fine: the coach waits a few seconds before it decides you have finished.

Your speech is turned into text as you talk, and we never keep recordings of it. Before your first call, the app asks before your speech goes to the AI providers a call runs on. The transcript of each call is saved so you can look back at it: press and hold a call, or a word in your word list, to delete it. The Privacy Policy has the detail.