Privacy Policy

Speak Pro Club is run by Speak Pro Club Private Limited, a company registered in India (“we”, “us”). It is a voice coach: you practise speaking out loud with an AI coach in our iOS and Android apps, and you can try a short call with no account on our website, speakpro.club. This policy explains what we collect when you use any of them, why, and the choices you have.

We decide why and how your personal data is processed, which makes us its data fiduciary under India’s Digital Personal Data Protection Act, 2023, and its controller under the GDPR and UK GDPR.

Your account

In the app, you sign in with Google or, on an iPhone, with Apple. With Google we receive your name, email address and profile picture, and an identifier Google gives your account. With Apple we receive an identifier Apple gives your account, your email address, and your name the first time you sign in. If you choose to hide your email from us, Apple gives us a private address that forwards to yours. We never see your Google or Apple password. You can change the name we show you in the app.

Your practice

• Transcripts. What you say and what the coach says in each practice call, as text, with the coach you practised with, the language, and when the call started and ended.
• Coaching. How long you spoke in each turn, the rewordings and suggestions the coach gives you, and the words and phrases it recommends, with their meanings and examples.
• Progress. Your practice minutes and streaks, your plan, and your progress through vocabulary: which words you are learning, how often you have practised them, and your quiz answers.

Your voice

When you practise, your microphone’s audio is streamed or uploaded to the speech provider that turns it into text, and the coach’s replies are turned into speech the same way. We do not store recordings of your voice. On your phone, the recording of a single turn is deleted once it has been sent.

A trial call on our website

You can talk to our coach Echo for two minutes on our website without an account. Your voice goes to the same providers as a call in the app, to be turned into text and answered. We keep a transcript of the trial: what you said and what Echo said, as text, with when the call started and ended and how it ended. It is not saved to an account or under your name, and we do not store your IP address with it: the call is identified only by a random ID. Our servers record the request, including your IP address, which we also use to limit how many trials can be started from one place, and the live coach’s logs include what was said, as they do for any call.

Purchases

If you subscribe to Pro, Apple or Google takes the payment, and we never see your card details. RevenueCat, which manages subscriptions for us, tells us whether your account has Pro and when it renews or ends.

Technical information

• Sign-in sessions. We store a scrambled (hashed) form of your session token, never the token itself, with a description of the device or browser it was issued to and when it was last used.
• App version. The app tells us its version and platform with each request, so we can ask you to update an old release.
• Server logs. Our servers record requests, including IP addresses, and the live coach logs what was said in a call. We use these logs to run the service and fix problems, and our hosting provider keeps them for a short time.

Kept on your device

The app keeps your session token in your phone’s secure storage, and your choice of coach voice in its own files. The website sets no cookies: it keeps only your light or dark preference, in your browser’s storage. We use no advertising or analytics cookies or trackers.

• To run your account and your practice: the coach’s replies, suggestions and history.
• To apply your plan, such as the free plan’s weekly minutes, and your subscription.
• To keep the service secure and working, fix problems and prevent abuse.
• To see how visitors use the trial call on our website, and improve it and our coach.
• To answer you when you contact us.
• To meet our legal obligations.

We do not sell personal data or use it for advertising, and we do not use your practice to train AI models. We make no automated decisions about you with legal or similarly significant effects.

Under India’s Digital Personal Data Protection Act we process your data with your consent, which you give when you create an account, and for the other uses the Act permits. Under the GDPR and UK GDPR, we rely on performing our contract with you to provide the service, our legitimate interest in keeping it secure and reliable, and our legal obligations.

We share personal data only with the service providers who help us run Speak Pro Club, and only for the purposes above. Each processes it under its own terms.

We may also disclose personal data when the law requires it, to protect people or our rights, or to a buyer or successor if our business is reorganised, sold or transferred. If that happens, this policy continues to protect your data.

Our servers and most of our providers are in the United States, so your data is processed outside India. Indian law permits these transfers unless the Government of India restricts transfers to a particular country. For users in the European Economic Area or the United Kingdom, we rely on our providers’ standard contractual clauses or other lawful safeguards.

• Your account and practice history are kept for as long as you have an account. When you delete a call, a line or a word in the app, it disappears from your history straight away. The underlying record is erased when your account is deleted.
• Deleting your account. When you delete your account in Settings, it is erased from our database straight away, with all of your practice data, and we ask RevenueCat to delete its record of you. If you sign in with Apple, we also revoke the app's Sign in with Apple login, so it leaves your Apple ID's list of apps. Copies in our database backups are gone within 30 days. If you write to us instead, we do the same within 30 days. We keep only what the law requires us to keep. Deleting your account does not cancel a subscription: Apple and Google bill it until you cancel it with them, and keep their own records of purchases.
• Sign-in sessions stop working 30 days after you sign in, or when you sign out.
• Trial calls on our website are deleted 90 days after they took place.
• Server logs are kept for a short time by our hosting provider.
• Your voice is not stored by us at all.

Under India’s Digital Personal Data Protection Act you can ask us for a summary of the personal data we hold about you and how we use it. You can also ask us to correct, complete, update or erase it, and withdraw your consent, which is as easy as giving it. You can raise a grievance with us, and nominate someone to exercise these rights for you if you die or cannot do so yourself. If you withdraw consent, we will stop processing your data, and that means closing your account.

If you are in the European Economic Area or the United Kingdom, you also have the right to access, correct, erase, restrict and port your data, and to object to how we use it.

To use any of these rights, write to support@speakpro.club from the email address on your account. We reply within 30 days. In the app you can delete your account under Settings, change your name at any time, and sign out to end a session.

If you are not satisfied with our answer, you can complain to the Data Protection Board of India, or to your local data protection authority if you are in the EEA or the UK.

Speak Pro Club is for people aged 18 and over. We do not knowingly collect personal data from anyone younger. If we learn that we have, we will delete it.

Data travels between your device and our servers encrypted. We store session tokens only in hashed form, the app keeps its token in your phone’s secure storage, and access to our systems is limited to the people who run them. No system is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

When we change this policy, we update the date at the top. If a change matters to how your data is used, we will tell you in the app or by email before it takes effect.

Speak Pro Club Private Limited, India. For privacy questions, requests and grievances, write to our Grievance Officer at support@speakpro.club. We acknowledge every grievance and resolve it as quickly as we can, and within the time the law allows.